News & Events

Event: March 19, 2014

Conversations on Sociotechnical Systems: Discovering Our Way to Greatness: Better Healthcare for More People More Affordably

Steven Spear is a senior lecturer in both the MIT Sloan School of Management and Engineering Systems Division (ESD) and a senior fellow in the Institute of Healthcare Improvement. He will discuss examples of transformation in the US healthcare system and illustrate a general theory for managing complex, dynamic, sociotechnical systems for exceptional performance.